Refund and Returns Policy

Return and Refund Policy

Thank you for choosing ShopoStore for your shopping needs. We strive to provide you with a seamless shopping experience and top-notch customer service. Please review our return and refund policy below:

Returns:

You have 7 calendar days from the date of delivery to return a product if it is eligible for return.
To be eligible for a return, the item must be unused and in the same condition as you received it.
The item must be in its original packaging.
Please note that some products are not eligible for return due to hygiene reasons or manufacturer restrictions. These products will be clearly marked as non-returnable on their product pages.

Non-Returnable Items:

Certain items cannot be returned, including:
- Perishable goods such as food, flowers, newspapers, or magazines.
- Intimate or sanitary goods, such as underwear, swimwear, or beauty products, where hygiene is a concern.
- Hazardous materials, flammable liquids, or gases.
- Customized or personalized items.
- Gift cards or downloadable software products.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, we will initiate a refund to your original method of payment. Refunds may take some time to process, depending on your payment provider’s policies.
Shipping costs are non-refundable, and you will be responsible for paying for your return shipping costs unless the return is due to our error.

Contact Information:

If you have any questions about our return and refund policy or need assistance with a return, please contact us at:
- Email: admin@shopostore.com
- Phone: +8930505051

Our dedicated customer service team is available to assist you during regular business hours. Please ensure to provide your order details and reason for return when contacting us for prompt assistance. Thank you for shopping at ShopoStore.